관광산업의 접근성 강화를 위한 지침

Accessibility Guidelines for Tourism Businesses

 

이 보고서는 UNWTO(세계관광기구)가 관광산업 내 접근성 강화를 위한 지침을 제시하기 위해 발간한 공식 자료입니다. 관광 비즈니스가 장애인, 고령자, 아동, 다양한 문화적 배경을 가진 여행자 등 모든 이용자에게 포용적 서비스를 제공할 수 있도록 구체적인 원칙과 실행 방안을 담고 있습니다.

 

<Contents>

Acknowledgements

Step 1: Getting started

  1.1 Engage in an open discussion

  1.2 Analyse why accessibility matters to your customers

  1.3 Discuss how to attract workers with disabilities

Step 2: Understanding the requirements of end-users and the ways to improve

  2.1 Assess your current accessibility levels

  2.2 Promote corporate commitment and result-based agenda

Step 3: Defining the strategy pillars and starting the implementation

  3.1 Define the purpose and scope of your strategy

  3.2 Improve accessibility across different environments

  3.3 Employment of persons with disabilities

  3.4 Specific accessibility improvements along the value chain

  3.5 Digital accessibility

  3.6 Use of new technologies

  3.7 Inclusive communication

  3.8 Standards and laws

  3.9 Monitor, review and report your progress

  3.10 Marketing and promotion

Step 4: Awareness-raising and training

Step 5: Establishing didability-inclusive recruitment practices

Glossary

 

 

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